Terms & Conditions

01About these terms

These terms apply to all services booked with Cherry On Top Mobile Detailing (“Cherry On Top”, “we”, “us”), a mobile car detailing business based at 401 Light St, Baltimore, MD 21202. By booking an appointment, paying a deposit or letting us service your vehicle, you agree to them.

02Booking & deposits

Appointments are booked through our Square booking calendar.

A 50% non-refundable deposit is required to confirm all bookings. By securing your appointment, you acknowledge that this deposit reserves a dedicated service time and is non-refundable under all circumstances, except in the event of verified emergencies or severe weather that prevent service, at the sole discretion of Cherry On Top Mobile Detailing.

The remaining balance is due on the day of your appointment. We accept Zelle, Cash App, PayPal, Apple Pay and Venmo.

03Rescheduling, cancellations & no-shows

Deposits may only be transferred to a future appointment if rescheduled with at least 24 hours’ notice.

Same-day cancellations, same-day reschedules, late cancellations, or no-shows will result in forfeiture of the deposit, and a new deposit will be required to rebook.

To reschedule, text or call (443) 300-7504.

04Arrival, access & the grace period

• We come to your home, work, or any other approved location where the vehicle can be safely accessed. If you live in a managed building or complex, please check that detailing is allowed in the lot.
• You don’t need to be there, but we do need access to the vehicle at the appointment time, unlocked if the interior is included.
• There’s a 15-minute grace period, and with proper communication we can usually work around lateness. Without communication about lateness, or in the case of a no-show, the remaining balance of the service is still due.
• We bring our own water and power, so you don’t need to supply either.

05Weather & emergencies

Life happens, especially with mobile services. If an emergency or severe weather affects your appointment, reach out as soon as you can. We’re always willing to work with you and find a solution when things are out of your control.

In verified emergencies, or severe weather that prevents service, your deposit may be moved to a new date at our discretion. If we have to reschedule because of the weather, your deposit moves to the new date.

06Pricing, add-ons & travel

• Prices depend on the package and the size of your vehicle (sedan or coupe, truck or SUV, or 3-row) and are shown when you book. See our packages.
• Service changes or downgrades after booking may be subject to adjusted pricing, because time and travel have already been reserved.
• Some conditions need work beyond a package, such as heavy pet hair, stains, odors or hazardous matter (vomit and other bodily fluids start at $250, priced by severity). If we find something like this, we’ll talk to you before adding anything to the bill.
• Travel is complimentary within 15 miles of Baltimore. Beyond that, an Extended Service Area Fee applies: 15–25 miles $15, 25–35 miles $25, 35–45 miles $40, and 45+ miles by consultation.

07Your vehicle

• Please remove valuables and personal items before we arrive. We’re not responsible for items left in the vehicle.
• Detailing can reveal existing issues such as rock chips, scratches, faded or failing clear coat, worn leather or loose trim. We may point these out or photograph them before we start.
• We do our best with every stain, smell and scratch, but some can’t be fully removed, especially deep scratches, set-in stains and long-term odors. We’ll tell you honestly what to expect.
• Tell us about anything that needs special care, such as aftermarket parts, wraps, ceramic coatings or recent paintwork.

08If something isn’t right

We want every car handed back with a cherry on top. If you’re not happy with any part of the service, contact us as soon as possible, ideally the same day, so we can look at it together and make it right where we can.

09Liability

We treat every vehicle with care. If damage is caused by our negligence during a service, tell us promptly and we’ll work with you to resolve it.

We aren’t responsible for pre-existing damage or wear, mechanical or electrical faults, or parts that were already loose, damaged or poorly fitted. To the extent the law allows, our liability for any claim relating to a service is limited to the amount you paid for that service.

10Photos of your vehicle

We love showing off our work. We may photograph your vehicle before and after the detail and share those photos on our website and social media, such as Instagram. We won’t share your name or address with them. If you’d rather we didn’t post your car, just tell us.

11Changes & governing law

We may update these terms from time to time. The version on this page applies to bookings made on or after the date shown at the top. These terms are governed by the laws of the State of Maryland.

12Contact us

Cherry On Top Mobile Detailing
401 Light St, Baltimore, MD 21202
Phone or text: (443) 300-7504
Email: cotcarwashers@gmail.com